Terms & Conditions

Terms & Conditions for Hotel Monarch Inn

Welcome to Hotel Monarch Inn We a unit of Thakur ji Hospitality. These Terms & Conditions ("Terms") govern your use of our website (hotelmonarchinn.com), booking of rooms/services, and interactions with us. By accessing our website, making a reservation, or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. Definitions

• Guest/User: Any individual accessing our website or services.
• Services: Includes room bookings, dining, pickup, flight/railway bookings, local guides, cab services, and other amenities.
• Booking: Reservation of rooms or services via our website, phone, or email.

2. Bookings and Reservations

• Availability: Rooms and services are subject to availability. We reserve the right to cancel or modify bookings due to unforeseen circumstances (e.g., maintenance or overbooking).
• Payment: Full payment is required at check-in or as per booking terms. We accept major credit cards, cash, and online payments. Refunds for cancellations are as per our policy (e.g., 48 hours' notice for full refund; otherwise, 50% charge).
• Check-In/Check-Out: Check-in after 2:00 PM; check-out by 12:00 PM. Late check-out may incur additional fees.
• Rates: Prices are in INR and include taxes. Rates may vary by season and are subject to change without notice.

3. Guest Responsibilities

• Provide accurate information during booking.
• Respect hotel property, staff, and other guests. Disruptive behavior may result in eviction without refund.
• Comply with local laws and hotel rules (e.g., no smoking in non-designated areas).
• You are liable for any damage to hotel property caused by you or your guests.

4. Services and Amenities

• Rooms & Suites: Descriptions are approximate; actual amenities may vary slightly.
• Dining and Other Services: Available as described; dietary restrictions must be communicated in advance.
• Pickup, Cab, and Booking Services: Provided on a best-effort basis; we are not liable for delays due to third parties (e.g., traffic or airline issues).
• Local Guides: Tours are subject to availability and weather; cancellations may apply.

5. Cancellation and Refund Policy

• Cancellations must be made via email or phone. Refunds are processed within 7-14 business days.
• No refunds for no-shows or early departures unless due to hotel error.
• Force majeure (e.g., natural disasters) may lead to cancellations without liability.

6. Limitation of Liability

• We are not liable for loss, theft, or damage to personal belongings (use our safe deposit if available).
• Our total liability is limited to the amount paid for the booking.
• We disclaim warranties for third-party services (e.g., flights or cabs).

7. Intellectual Property

All content on our website (e.g., images, text) is owned by Hotel Monarch Inn. Unauthorized use is prohibited.

8. Privacy

Your use of our services is subject to our Privacy Policy, which governs data collection and use.

9. Governing Law and Disputes

• These Terms are governed by Indian law. Disputes will be resolved in Lucknow courts.
• We encourage amicable resolution; contact us first at hotelmonarchinn4@gmail.com.

10. Amendments

We may update these Terms at any time. Continued use constitutes acceptance.

11. Contact Information

For questions, contact us at:

• Email: hotelmonarchinn4@gmail.com
• Phone: 0522 269 0799 / 9838076191
• Address: Station Area, Naka Hindola Crossing, Aishbagh Rd, Charbagh, Lucknow, Uttar Pradesh 226004

Thank you for choosing Hotel Monarch Inn. We look forward to providing you with exceptional hospitality!